Frequently Asked Questions
InterFace does not represent any one particular faith tradition or spiritual path. We support all faiths, cultures, and lifestyles. We are an ally who is open and affirming of the LGBTQ+ community. In everything we do, what unites and motivates us is Love.
1 | Do you offer a free initial consultation?
Yes. Please contact us to schedule a complimentary 30-minute telephone consultation.
2 | What pricing and packages do you offer?
We offer packages based on the type of support you are looking for (e.g. single sessions, process group, etc.) The package price is the same, other than a process group, whether you are an individual, couple, family, or poly configuration, etc.
If there is more than one person, each individual will need to a have one on one session after the initial meeting all together. Sessions must be used within a six-month time frame after which no refund will be issued.
Please note: All sessions are conducted through Zoom, a video meeting platform, unless otherwise stated.
If you want and need our services but are unable to afford our rates, services are also available on a donation basis. Our suggested donation for services is listed below. The amount is negotiable and determined together at the time of your consultation.
30 min $500
60 min $900
60 min $1080 in-person
60 min $270 student rate
75-90 min sessions $390
Minimum of four people for a process group
30 min $250-375
60 min $450-600
Cost for Courses and Workshops will vary. Please see Courses & Workshops for particular rates.
3 | Do you take insurance?
No. For this reason, we’ve sought to make our rates very affordable. It’s our desire that limited finances restrict no one from seeking help.
4 | Cancellation/Missed Appointment Policy
Private sessions and group offerings (e.g. process groups, online courses and workshops) may only be canceled or rescheduled with greater than 24 hour notice. Failure to cancel within that this time frame results in a charge for your full session fee.
Sessions canceled with greater than 24 hour notice are eligible for a full refund, or may be rescheduled. Sessions canceled with less than 24 hour notice are ineligible for any refund, and may not be rescheduled. Sessions may be rescheduled with less than 24 hour notice in case of emergency and at our discretion.
5 | How are sessions conducted?
Coaching sessions with are held via Zoom, a video platform similar to Skype. Zoom is easy to use on any device. Our clients continue to report that having sessions via Zoom is convenient to use anywhere and provides them with both flexibility and confidentiality. On occasion when clients are unable to meet via Zoom exceptions can be made to meet by phone. Coaching conducted in groups (e.g. classes, workshops, etc.) are offered both in person and via Zoom.
6 | How many sessions will I need?
We like to see our clients every other week to allow enough time in between sessions for you to complete agreed-upon exercises and action steps. We have found that the best results come from 3 to 6 months of coaching and so we recommend that you make an investment of 6 to 12 sessions. That said, there are times when a single session is exactly what a client needs and we offer an option for that as well. Individuals have different needs and everyone is assessed during our complimentary consultation if a customized program is needed. We are also available in-between regularly scheduled sessions for quick emails or phone calls should anything come up or if extra clarification is needed.
7 | What should I expect in the first session?
Prior to your first session, there will be some general intake information for you to complete. We’ll send this to you through email. During your first visit, we’ll begin the session by reviewing the completed paperwork together and discussing your desire for life coaching and/or spiritual guidance. We listen carefully to your feelings, needs, and goals to best determine how we’ll partner with you on your path of self-discovery.
8 | Is what I say confidential?
All client-coach conversations are private and confidential. When we use a video platform like (e.g. Zoom, Skype, Facebook Video, etc.) our conversations are private and confidential to the extent of the those platform’s terms of service. In those rare exceptions when the safety of a client or someone else is at risk, disclosure of confidential client-coach information takes place.
9 | Is Interface religious?
InterFace does not represent any one particular faith tradition or spiritual path. We support all faiths, cultures, and lifestyles while not endorsing any specific one.
10 | Does Interface support the LGBTQ+ community?
Yes, we are an ally who is open and affirming of the LGBTQ+ community. In everything we do, what unites and motivates us is Love.
11 | How do I schedule an appointment?
If you’re a first-time client, please use our contact page or email us at firstname.lastname@example.org
Kindly leave a detailed message that includes your name, telephone number, and the best time to reach you.